INTENTIQ™
PATIENT GOVERNANCE
GOVERNANCE MADE VISIBLE
One patient.
A complete governance journey.
From first hello to final follow-up — every step captured, connected and inspection-ready.
- Identity, age & communication needs
- Medical history, needs & expectations
- Assessment, suitability & clinical reasoning
- Treatment-specific information & alternatives
- Consent & capacity consideration
- Treatment record, aftercare & safety-netting
- Review, follow-up & continuity
- Accessibility, safeguarding & escalation
WHAT INTENTIQ DOES HERE
Guides each step, flags what’s missing before treatment, and links the whole journey into one continuous, evidenced record — so nothing depends on memory.
ASSESS • INFORM • CONSENT • TREAT • SAFETY-NET • FOLLOW UP
02 / 15Book a walkthrough — 0333 043 2226
INTENTIQ™
PATIENT GOVERNANCE
CQC OVERLAY
Six CQC duties.
One patient journey.
The journey your team already runs — mapped to the regulations inspectors ask about.
09
Person-centred care
Assessment and treatment built around the person’s needs and preferences.
10
Dignity and respect
Privacy, autonomy, equality and accessible communication.
11
Need for consent
Understandable information, capacity considered, lawful consent obtained.
12
Safe care and treatment
Suitability and risk assessed; safe treatment, aftercare and escalation.
13
Safeguarding
Concerns recognised, acted on without delay and recorded.
17
Good governance
Complete records; outcomes used to monitor and improve quality.
SO WHAT? Every consultation quietly produces the evidence for six regulations at once — without extra admin.
PRIMARY CQC LENSSAFEEFFECTIVECARING
Illustrative mapping — not a CQC rating or endorsement.
03 / 15Book a walkthrough — 0333 043 2226
INTENTIQ™
PATIENT GOVERNANCE
UNISKIN PROOF
Measurement exposed what memory could not prove.
561
consent records now governed in one place
126
patients represented in the audit
99%
records with documented risk acknowledgement
40%
explicit capacity field — gap found, record redesigned
THE LOOP WORKING
Capacity was considered in practice — but not consistently explicit in the record. INTENTIQ surfaced the gap, the form was redesigned, and re-audit follows.
WHAT THIS TELLS YOU
The value isn’t that the platform records — it’s that it detected an evidence gap a manual file review would have missed.
INTENTIQ CORE
The core links each patient from assessment and consent through treatment, product traceability, aftercare and follow-up.
04 / 15Book a walkthrough — 0333 043 2226
INTENTIQ™
CLINICIAN GOVERNANCE
GOVERNANCE MADE VISIBLE
The right professional — visible, not assumed.
Every credential, check and competency in one live profile. Nothing expired. Nothing taken on trust.
- Identity, right to work & DBS
- Professional registration & indemnity
- Qualifications & verified credentials
- Scope of practice & prescribing authority
- Mandatory training & competence
- CPD & professional portfolio
- Appraisal, supervision & performance
- Revalidation, wellbeing & accountability
WHAT INTENTIQ DOES HERE
Tracks every expiry and requirement, chases what’s due, and keeps a single governed profile per professional — ready to show, not scramble for.
VERIFY • AUTHORISE • TRAIN • SUPPORT • REVIEW
05 / 15Book a walkthrough — 0333 043 2226
INTENTIQ™
CLINICIAN GOVERNANCE
CQC OVERLAY
Four direct duties.
One professional profile.
Fitness to practise, evidenced continuously — not reconstructed before an inspection.
12
Safe care and treatment
Only appropriately qualified, competent people provide care.
17
Good governance
Accurate workforce records; professional risk and performance monitored.
18
Staffing
Training, development, supervision, support and appraisal.
19
Fit and proper persons
Character, registration, qualifications, competence and fitness verified.
SO WHAT? If a regulator asks ‘prove this clinician is safe to practise’ — the answer is one click, not one week.
PRIMARY CQC LENSSAFEEFFECTIVEWELL-LED
Where relevant, Regs 5 and 7 add duties for directors and registered managers. Illustrative mapping — not a CQC rating or endorsement.
06 / 15Book a walkthrough — 0333 043 2226
INTENTIQ™
CLINICIAN GOVERNANCE
UNISKIN PROOF
Professional assurance in one governed profile.
250
governed professional portfolio records
63
training & CPD records maintained
14
qualifications recorded and verified
32/32
training & competency requirements complete
0
expired or outstanding requirements
Registration • DBS • credentials • competence • supervision • performance
WHAT THIS TELLS YOU
Zero expired requirements isn’t luck — it’s the platform flagging renewals before they lapse.
INTENTIQ CORE
AI agents surface patterns, missing evidence and overdue action. People decide, escalate and sign off.
07 / 15Book a walkthrough — 0333 043 2226
INTENTIQ™
TEAM & LEADERSHIP
GOVERNANCE MADE VISIBLE
Daily work becomes governance.
The huddle your team already holds — turned into a live, evidenced record of decisions, owners and actions.
- Patient and safety concerns
- Complaints, feedback and follow-up
- Incidents, hazards and clinical risks
- Safeguarding and speak-up concerns
- Checks missed, due or requiring action
- Medicines, stock and equipment needs
- Staffing, workload and daily pressures
- Decisions, owners, deadlines and escalation
WHAT INTENTIQ DOES HERE
Captures each huddle in seconds, assigns owners and deadlines, and chases actions to completion — the conversation becomes the audit trail.
SEE IT EARLY • DECIDE TOGETHER • ACT • RECORD • LEARN
08 / 15Book a walkthrough — 0333 043 2226
INTENTIQ™
TEAM & LEADERSHIP
CQC OVERLAY
Six CQC duties.
One huddle.
One 15-minute huddle touches six regulations — INTENTIQ captures the evidence.
12
Safe care and treatment
Surface risk, review incidents and checks, assign mitigation.
13
Safeguarding
Recognise concerns, escalate appropriately, record what follows.
16
Complaints
Track response, outcome, learning and service change.
17
Good governance
Monitor quality and risk; keep records and evidence improvement.
18
Staffing
Discuss capacity, competence, support and training needs.
20
Duty of candour
Support openness and action after relevant incidents.
SO WHAT? Well-Led is the hardest domain to evidence. A recorded huddle is Well-Led, proven weekly.
PRIMARY CQC LENSSAFERESPONSIVEWELL-LED
Illustrative mapping — not a CQC rating or endorsement.
09 / 15Book a walkthrough — 0333 043 2226
INTENTIQ™
TEAM & LEADERSHIP
UNISKIN PROOF
The huddle becomes measurable.
34
clinical safety huddles recorded
14
incidents tracked — 1 open, minor
5
complaints — 4 closed with learning
46
patient feedback responses captured
214 safety checks • 26 audits • 155 policies maintained
WHAT THIS TELLS YOU
A rhythm of 34 recorded huddles is the difference between ‘we talk about safety’ and ‘we can prove it’.
INTENTIQ CORE
AI agents surface patterns, missing evidence and overdue action. People decide, escalate and sign off.
10 / 15Book a walkthrough — 0333 043 2226
INTENTIQ™
CLINIC GOVERNANCE
GOVERNANCE MADE VISIBLE
The clinic itself is a governed system.
Every room, check and control — monitored continuously, not just on the day someone remembers.
- Risk assessments and hazard controls
- Infection prevention, cleaning and hand hygiene
- Fire, emergency and safety checks
- Premises, accessibility, privacy and security
- Equipment servicing, PAT and maintenance
- Waste, COSHH and environmental controls
- Complaints, feedback and patient experience
- Checklists, actions, owners and deadlines
WHAT INTENTIQ DOES HERE
Schedules every recurring check, escalates anything overdue, and holds the environmental evidence in one place — the building runs on a live rota, not sticky notes.
CHECK • CONTROL • MAINTAIN • RESPOND • IMPROVE
11 / 15Book a walkthrough — 0333 043 2226
INTENTIQ™
CLINIC GOVERNANCE
CQC OVERLAY
Six CQC duties.
One safe setting.
The clinic, continuously evidenced as safe, clean, maintained and accessible.
12
Safe care and treatment
Control infection, premises, equipment and emergency risk.
13
Safeguarding
Safe arrangements; act on environmental or behavioural concerns.
15
Premises and equipment
Clean, secure, suitable, maintained and accessible.
16
Complaints
Receive, investigate and act on concerns about the setting.
17
Good governance
Monitor checks, risks, actions and evidence of improvement.
18
Staffing
Staff trained and competent to follow controls and use equipment.
SO WHAT? When the fire check or fridge log is asked for, it’s already dated, signed and filed — not a frantic search.
PRIMARY CQC LENSSAFERESPONSIVEWELL-LED
Illustrative mapping — not a CQC rating or endorsement.
12 / 15Book a walkthrough — 0333 043 2226
INTENTIQ™
CLINIC GOVERNANCE
UNISKIN PROOF
Routine controls become live assurance.
219
operational checklist records
6
hazards mitigated and closed
0
open hazards at the snapshot
10
fire-safety records maintained
5
emergency boxes — 0 requiring action
Cleaning • hand hygiene • fire • emergency lights • first aid • oxygen
WHAT THIS TELLS YOU
‘0 open hazards’ is only meaningful because 6 were found and closed — the system is working, not silent.
INTENTIQ CORE
AI agents surface patterns, missing evidence and overdue action. People decide, escalate and sign off.
13 / 15Book a walkthrough — 0333 043 2226
INTENTIQ™
MEDICINES & PRODUCTS
GOVERNANCE MADE VISIBLE
Every product traceable — receipt to patient.
Batch, expiry and cold-chain tracked to the individual patient record — and matched against MHRA alerts automatically.
- Approved procurement and receipt
- Product quantities, status and location
- Batch, lot and expiry traceability
- Storage and cold-chain control
- Prescription, patient and treatment linkage
- MHRA alerts and recall matching
- Emergency medicines and scheduled checks
- Safe use, disposal and archive
WHAT INTENTIQ DOES HERE
Decrements stock at the point of treatment, ties each batch to a patient, and cross-checks live MHRA recalls — so a recall becomes a named list, not a panic.
RECEIVE • STORE • TRACE • USE • CHECK • RECALL • DISPOSE
14 / 15Book a walkthrough — 0333 043 2226
INTENTIQ™
MEDICINES & PRODUCTS
CQC OVERLAY
Four direct duties.
One traceable pathway.
From order to disposal, every product movement leaves an evidence trail.
12
Safe care and treatment
Sufficient quantities; medicines managed safely from order to disposal.
15
Premises and equipment
Products stored securely; fridges, devices and emergency kit maintained.
17
Good governance
Traceable records; alerts monitored; gaps, recalls and risk acted on.
18
Staffing
Competent professionals manage, prescribe and administer safely.
SO WHAT? If a batch is recalled tomorrow, you know exactly which patients received it — in minutes.
PRIMARY CQC LENSSAFEEFFECTIVEWELL-LED
Reg 20 also applies when a qualifying safety incident triggers the duty of candour. Illustrative mapping — not a CQC rating or endorsement.
15 / 15Book a walkthrough — 0333 043 2226
INTENTIQ™
MEDICINES & PRODUCTS
UNISKIN PROOF
Product safety becomes continuous evidence.
318
prescriptions — 100% named prescriber
49
MHRA safety notices monitored
2.6°C
medical-fridge average • 0 excursions
72
inventory lines actively tracked
5
emergency drug boxes • 0 requiring action
Every treatment links product, batch and stock decrement to the patient record.
WHAT THIS TELLS YOU
318 prescriptions, one named prescriber, zero overdue reviews — traceability that holds up under scrutiny.
INTENTIQ CORE
AI agents surface patterns, missing evidence and overdue action. People decide, escalate and sign off.
16 / 15Book a walkthrough — 0333 043 2226
THE CLINIC GOVERNANCE OPERATING SYSTEM
Run the clinic. See the risk.
Evidence the quality.
A governance department, built into the way your clinic already works — supporting CQC readiness across patients, professionals, the team, the setting and every product.
£250
per month • 3 logins included
(£225/mo billed annually)
(£225/mo billed annually)
Regs 4–20A
all 17 fundamental standards, mapped in one Governance Assurance Matrix
Proven
at a live CQC-registered clinic — not a concept
Book a walkthrough
0333 043 2226 • intentiq.co.uk • info@intentiq.co.uk
Powered by INTENTIQ™ — CQC-ready clinic management, built for aesthetic medicine. Governance figures are illustrative Uniskin data, not a CQC rating or endorsement.
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