What we are building next
INTENTIQ is one core platform — clinical CRM plus the governance spine — with a treatment layer on top for the field you work in. This page tracks what has shipped and what is in build, so you can see where the platform is going before it arrives.
How INTENTIQ is built
Understanding this explains why adding an industry does not disturb anything you already rely on.
One core, for every clinic
The CRM and the governance spine are identical whoever you are. Client records, appointments, consent, incidents, risk, SOPs, training, audits and CQC evidence work the same way in every INTENTIQ clinic.
A specialism layer on top
What changes by field is the treatment layer — the procedures, consent wording, screening questions, contraindications and review pathways specific to the work you do. That sits on top of the core rather than replacing it.
Your evidence stays comparable
Because the governance spine never changes, adding a new specialism does not fork the platform or reset your audit trail. Your registers, reports and readiness scoring keep working exactly as before.
Latest updates
Newest first. Updated as work progresses.
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Scotland: HIS Assurance & Evidence for Scottish independent clinics
Clinics in Scotland can now set Healthcare Improvement Scotland as their regulator. Governance, the Audit Framework and Compliance Reports then switch to Scottish regulations and HIS quality domains, so Scottish clinics no longer have to translate CQC-based tools into their own framework.
- A Regulator setting per clinic: choose HIS Scotland and the governance modules follow
- Scottish Regulations Matrix: Regulations 1 to 16 of SSI 2011/182 (the Healthcare Improvement Scotland Requirements as to Independent Health Care Services Regulations 2011) in statutory order, each showing the evidence records held against it
- Each regulation tagged to the HIS Quality Assurance Framework domains it relates to
- Every gap shown plainly, with what is needed to close it and a direct link to the module where that evidence is recorded
- A Regulatory Horizon view tracking the 2026 to 27 changes for Scottish independent healthcare
- An internal evidence coverage score you can refresh at any time to track progress
- Operational interpretation and internal self-evaluation only. It is not legal advice, not an HIS grade and no guarantee of an inspection outcome; legislation, your certificate and conditions of registration, and HIS requirements always take precedence
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Staff Rotas: plan, publish and manage your team’s week
Plan, publish and manage your clinic team’s week, with swaps, leave and payroll in one place. Staff Rotas sits inside Professional Governance alongside HR, Training, Performance, the Competency Matrix and Timesheets.
- A Monday to Sunday grid with colour-coded shift types (clinic, administration, telehealth, training, on-call, management), sites, unpaid breaks and clash warnings before you save
- Build the rota as a draft, then publish the week. Staff are emailed in your clinic’s branding, and each shift records who published it and when
- Copy last week’s rota in one click, with summary tiles for staff rostered, shifts, scheduled hours and unpublished shifts
- Shift swaps and cover with two-step approval: a colleague accepts, then a manager signs it off, and the rota updates automatically
- Approved leave shown on the rota, plus staff availability requests that managers approve or decline
- Each clinician’s booked appointments shown alongside their shifts
- Rota hours export for payroll and carry into Timesheets
- Role-based access, with each clinic’s rota data kept fully separate, and clear records of staffing, cover and approvals that support CQC inspection readiness
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In-clinic card payments, built into INTENTIQ
Take payment at the treatment chair or at reception. INTENTIQ now works with Stripe card readers, so clinics can charge contactless, chip and mobile wallet payments straight from a client’s invoice and have it marked paid automatically.
- Works with Stripe Reader S710 and BBPOS WisePOS E
- One tap from the invoice, no re-keying, invoice marked paid with date and method
- Every payment linked to its invoice, reader and Stripe reference
- Each clinic uses its own Stripe account, and card numbers never touch INTENTIQ
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Encrypted prescriptions to the pharmacy, password by phone
Prescriptions can now go from INTENTIQ straight to the pharmacy as an encrypted file through a secure link. The clinic phones the pharmacy with the password, so the link and the key never travel together. It replaces emailing open PDFs, which is still common practice and a real data risk under UK GDPR.
- Encrypted, password-protected prescription file
- Secure link that expires after 3 hours
- Password given by phone, never in the email
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Introducing INTENTIQ Lite
A new entry package for practitioners who want to run the clinic on INTENTIQ without the governance tools yet. Lite costs £70 a month including VAT, billed monthly, with one staff login and unlimited client-portal patients.
- Includes core clinic operations, patient management, appointments and day-to-day clinical workflows
- HR records stay accessible through Staff CRM
- Governance, Compliance Reports, the Audit Framework and their email alerts are not included
- Upgrade to the full package at any time: your data is retained and the three modules switch back on
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Remote Prescriber Approval
Bring an independent prescriber into your clinic without giving them the keys to everything. Clinics send prescriptions to a qualified remote prescriber for review, patient data stays protected and every decision is recorded.
- Dedicated prescriber login showing only their approval queue, linked to one clinic
- Automatic safety checks against 12 months of prescriptions, questionnaire risks and AI-detected clinical conflicts
- Approve, request changes or reject, with every edit to dose, quantity or instructions logged
- Optional video consultation before approval, and automatic re-approval if medication changes
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Prescribing safety, clinical letters, patient loyalty and reputation management
INTENTIQ has expanded beyond clinical records and governance into four new areas: safer prescribing, professional clinical correspondence, patient loyalty and referrals, and review and reputation management. Together they close the loop from the consultation room to the patient’s inbox, and every action leaves an audit trail an inspector can follow.
- Prescribing Safety Checks — every prescription screened against the patient’s own allergies, current medicines and active conditions before it can be issued, with risks graded high, moderate, low or informational
- Prescribing is blocked until the clinician reviews and acknowledges the findings, and the clinical reasoning is captured whenever a prescriber proceeds despite a flag
- Clinical Letters & Referrals — referral, two-week-wait, GP notification, discharge and treatment summary letters, with an AI-assisted first draft built from the patient’s own record and always clinician-reviewed
- Suspected skin cancer referrals can be raised straight from the lesion register, and the outcome or reply is logged against the letter so an urgent referral is chased rather than assumed
- Loyalty, Referrals & Offers — a configurable points programme, a unique shareable referral code per patient tracked from first mention to first treatment, and rewards issued automatically to both sides
- Offer and discount codes with date windows, total and per-patient usage limits, minimum spend and new-patient-only rules, checked automatically at the till and logged on every redemption
- Reviews & Reputation — review requests by email, SMS or in person, pointing at Google, Trustpilot, Facebook, Doctify or your own platform, with a suggested wait time after treatment
- Low ratings are flagged automatically, escalated by email and can be linked to a formal complaint for investigation, so poor feedback reaches the clinic before it reaches Google
- All four modules are multi-clinic ready, use each clinic’s own branding, currency and message templates, and inherit INTENTIQ’s audit trail and role-based access as standard
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Skin Clinic, Laser Clinic and Hair Transplant Clinic
Three specialism modules, each built around what the record has to hold rather than what a treatment menu says. All three are switchable per clinic and per client record.
- Skin Clinic — Glogau, acne IGA and GAGS, MASI and erythema severity recorded as a graded baseline, with step-by-step homecare regimens and tolerance tracked at review
- Treatment courses log device settings, depth or fluence, passes, immediate reaction and downtime, gated by Fitzpatrick type and patch-test status
- Laser Clinic — device class and wavelength, local rules in force, and the named LPA, LPS and authorised user with their Core of Knowledge date
- Every exposure logged in full: fluence, pulse duration, spot size, frequency, passes, pulse count, cooling method, epidermal endpoint and any adverse event
- Hair Transplant Clinic — Norwood-Hamilton or Ludwig staging with donor density, miniaturisation percentage and trichoscopy findings
- Operative records carry the named surgeon and GMC number, graft counts extracted, implanted and transected, and derive the transection rate automatically
- Growth reviews at 1, 3, 6, 9 and 12 months, with dated photographs held in private storage throughout
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Dermatology
Structured skin assessment, longitudinal lesion tracking and safety-netting that does not rely on memory. Clinicians get a proper record for skin work that needs more than a treatment plan; the governance lead gets the evidence trail it produces.
- Fitzpatrick phototyping, dated and attributed on the health record
- Lesion register with a full ABCDE screen, dermoscopy findings and a working impression
- Clinical photography attached per lesion, date and body site stamped, private storage
- PASI severity scoring and validated quality-of-life measures tracked over time
- Overdue reviews surfaced weekly, with two-week-wait cases escalated
- Closed-loop referral tracking from urgency through to the outcome that came back
- Enabled per clinic, with records isolated to the owning site
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Support for additional industries
INTENTIQ was built first for aesthetic medicine, then extended to weight management. We are now generalising the treatment layer so the same core platform can carry other regulated clinical and wellness fields.
- The CRM and governance core stays exactly as it is today
- New specialisms arrive as an added treatment layer, not a separate product
- Existing clinics are unaffected and keep their current configuration
Working in a field you would like us to support? Tell us — client demand decides the order we build in.
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Test and treatment order tracking, end to end
Every diagnostic test and every medication order is tracked as a pipeline rather than a line in a notebook — from the moment it is placed to the moment the clinical loop is actually closed.
- Lab testing moves through kit sent, sample returned, lab received, results received, results processed and client discussion, with the lab reference and tracking number held on the order
- Six and twelve week follow-up stages record whether a result was acted on, not merely received
- Medication and product orders follow their own route — ordered from supplier, received, patient notified, handed over — with batch number and a witnessed handover
- Every order carries its assigned clinician, so responsibility is never ambiguous
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Weight management & GLP-1 pathway
A dedicated pathway for medical weight management, covering the full evidence chain from screening through to outcome.
- GLP-1 consent covering tirzepatide, semaglutide and liraglutide, with contraindication screening
- BMI recorded at consent and tracked across the course of treatment
- Two-way SMS dose reminders, so a missed dose or side effect surfaces between appointments
- Cold-chain consent and dual signatures on the record
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Aesthetic medicine
The original specialism layer, in daily clinical use and the basis of every governance workflow in the platform — injectables, skin, consent, prescribing, adverse events and follow-up.
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CQC 2026 KLOE framework mapping
The governance layer is mapped against the 2026 CQC framework, so evidence you are already collecting is presented against the current key lines of enquiry. This supports inspection readiness — it does not guarantee any regulatory outcome.
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Ten growth and client-experience features
Our largest release to date, focused on client self-service and protecting clinic revenue.
- Self-service rescheduling and cancellation from the client portal, with full audit trail
- Deposit payments at the point of booking
- Waitlist management, converting a freed slot straight into a booking
- Gift vouchers, memberships and prepaid packages
Which field should we build next?
We prioritise by client demand. If you run a regulated clinic outside aesthetics or weight management and want the same governance spine underneath it, tell us what you need and we will tell you honestly where it sits.
Roadmap items are shared in good faith and may change as work progresses. Nothing on this page is a commitment to a delivery date.