100+ features. One platform.
The governance optimisation platform built for clinicians and clinics — patient management, clinical records, compliance, staff training, policies and audits, fully integrated from day one.
Chasing overdue audits, watching expiry dates, building the evidence trail as you work — that job costs £30,790 a year if a person does it, and £11,768 in the first year if consultants do it. INTENTIQ is £3,000. Every figure is published with its source.
The whole platform
Twelve domains. Fifty-plus modules.
One connected record.
Governance software usually means a folder structure with ambitions. INTENTIQ is the working system your clinic runs on — which is why the evidence exists as a by-product of the day, not as a scramble before an inspection.
Open any domain to see what sits inside it. ★ marks a capability competitors do not offer.
Incidents & Events4 modules
Where most systems stop at recording. Duty of Candour and CQC notifications carry statutory deadlines — they are not free-text boxes.
Accident Register
Duty of Candour Register
CQC Notifications
Risk & Safety4 modules
Live risk scoring with review dates that surface before they lapse, rather than after.
Hazards
Safety Notices
Log Book
Quality & Feedback5 modules
The full complaint lifecycle — receive, assess, respond, learn, embed — plus the patient voice routes inspectors specifically ask about.
Patient Feedback
Patient Advisory Group
Speak Up Register
Accessibility Audit
Documents & Governance5 modules
Version-controlled, acknowledgement-tracked, and flagged when review dates pass. A policy nobody has read is not a policy.
Clinical Guidelines
Clinical Protocols
Policies
Checklists
Data Protection3 modules
Special category data handled as such. Almost no clinic system covers this trio at all.
Subject Access Requests
Data Breach Register
Workforce & Professional Governance6 modules
Considerably more than a training log — competency, supervision and revalidation evidence in one place.
Certification Tracker
Training & Competency Matrix
Staff Performance
CPD Portfolio
Peer Supervision
Governance & Quality4 modules
The layer that turns records into assurance — and into the narrative an inspector actually reads.
Statement of Purpose
Governance & Quality Reports
Regulation Assurance Manual
Assets & Equipment2 modules
Servicing, calibration and expiry dates that raise themselves.
Emergency Drug Boxes
Clients & Journeys6 modules
The clinical day itself — because governance evidence has to come from the work, not alongside it.
Reception Dashboard
Onboarding Tasks
Messages
Lead Pipeline
Journey Automation
Scheduling3 modules
Diary, remote consultations and the rules behind them, synced to Google Calendar.
Video Consultations
Appointment Settings
Clinical Operations6 modules
Prescribing, testing and treatment records — the operational spine the governance layer reads from.
Test Orders
Lab Test Management
Certification
Treatment Forms
Consent Records
Reports & Intelligence4 modules
Where the platform stops describing and starts detecting — unresolved incidents, lapsed reviews, prescribing gaps.
Business Intelligence
Compliance Reports
CQC Audit Framework
Every module is scoped to your clinic, access-controlled by role, and written to an audit trail.
Client Experience & Growth
Ten major new tools that put clients in control, drive revenue, and automate the whole client journey — from first enquiry to lifelong membership.
Client Rescheduling
Clients reschedule their own upcoming appointments straight from their portal — with live availability that respects clinic hours, existing bookings, Google Calendar conflicts and holidays.
- Real-time slot availability checking
- Respects clinic hours, bookings & holidays
- Grace-period warnings for last-minute changes
- Fewer phone calls, fewer no-shows
Client Cancellation
Clients can cancel their own appointments with an optional reason, governed by the cancellation grace period you set per appointment type.
- Optional cancellation reason captured
- Per-appointment-type grace periods
- Slot instantly freed for rebooking
- Full audit trail on every change
Deposit Payment Flow
Appointments that require a deposit show a clear deposit banner at booking, with Stripe checkout to collect it — and deposit status badges across both admin and client views.
- Stripe-integrated deposit collection
- Deposit info banner during booking
- Status badges throughout admin & client
- Protects diary time against no-shows
Flexible Payment Options
Take payment however your clients prefer — in person or online. INTENTIQ supports card terminals, major online gateways and recurring Direct Debit, all reconciled against the client record.
- In person: iZettle, cash & card terminal — record as paid
- Stripe: charge the client’s card online
- PayPal: redirect to secure PayPal checkout
- GoCardless: Direct Debit for recurring & subscription plans
- Gift vouchers: redeem monetary or treatment codes at checkout
Waitlist Management
Let clients join a waitlist for fully booked appointment types. Notify them the moment a slot opens and convert waitlist entries straight into bookings.
- Clients self-join waitlists for full types
- One-click notify on openings
- Convert waitlist entry to booking instantly
- Managed from Appointment Settings
Lead Pipeline & CRM
A full Kanban board and list view to move sales leads through every stage — New, Contacted, Consultation Booked, Quoted, Won/Lost — with drag-and-drop and rich detail panels.
- Drag-and-drop Kanban pipeline
- Lead capture forms & detail panels
- Summary cards for conversion insight
- Never lose an enquiry again
Gift Voucher System
Create monetary or treatment-based gift vouchers with unique codes, redemption tracking, expiry dates and partial-redemption support — a ready-made revenue stream.
- Monetary or treatment-based vouchers
- Unique codes & expiry dates
- Partial redemption supported
- Full redemption tracking
Client Journey Automations
A rule-based workflow engine that reacts to lead stage changes, appointments, treatments and memberships — firing SMS, email, tasks, stage updates, notes or staff assignments, with optional delays.
- Triggers: leads, appointments, treatments, memberships
- Actions: SMS, email, tasks, notes, assignments
- Optional time delays between steps
- Set it once — it runs forever
Membership & Package Management
Sell prepaid treatment bundles and recurring subscription plans, with session tracking, redemption logging and flexible discount configuration.
- Prepaid bundles & recurring subscriptions
- Session tracking & redemption logs
- Configurable discounts
- Predictable recurring revenue
Support Ticket Module
End-to-end support ticketing — submission, resolution workflows, an admin management page, and AI-generated resolution summaries included in closure notifications.
- Client submission & admin management
- Structured resolution workflows
- AI-generated resolution summaries
- Professional closure notifications
Smarter Treatment Photos — Powered by AI
We’ve reimagined how treatment photos are captured, enhanced and shared — giving your clinic professional-grade visual documentation with three new tools built right into your workflow.
AI Photo Enhancement
One tap transforms any treatment photo into a crisp, clinically-accurate, professional-quality image — improving lighting, white balance, clarity and sharpness while preserving every medical detail. No filters, no distortion, just clearer photos for records, before/after galleries and marketing.
- Studio-quality lighting & clarity in one tap
- Skin texture, results & features stay exactly as they are
- Perfect for client records & before/after galleries
- No extra editing software needed
Guided Camera Capture
Standardised, repeatable photography starts at the moment of capture. On-screen face outlines and alignment grids guide practitioners to capture consistent angles and framing every time — so before and after photos always line up perfectly.
- On-screen face outlines & alignment grids
- Consistent angles and framing every session
- Better comparisons & stronger evidence records
- A more polished client experience
Interactive Slider Comparison
Show your clients the difference. The drag-to-reveal slider lets patients and staff glide between before and after images side-by-side, seeing the transformation unfold in real time — ideal for review appointments, progress discussions and sharing results.
- Drag-to-reveal before/after slider
- See the transformation in real time
- Great for reviews & progress discussions
- The most engaging way to demonstrate value
Available now across treatment sessions, procedure records, and the treatment photos gallery.
Staff Training & Competency (Built-in LMS)
Build your own training modules, assign them to staff, and track completion in a live matrix — with renewal reminders and policy sign-off built in.
- Create custom modules & assign to individuals or the whole team
- Live training matrix with clinic-wide compliance %
- Expiry reminders for BLS, safeguarding, anaphylaxis & more
- Policy & SOP read-and-acknowledge logging
Client Management & CRM
Full client profiles, health goals, secure document storage, before/after photo comparison, and a personalised client portal.
- Client onboarding wizard with automated task assignment
- Secure consent forms, test results & photos
- Before/after photo comparison & treatment history
- Client portal with personalised dashboard
Appointments & Scheduling
Visual drag-and-drop calendar with room and equipment management, automated reminders, and Google Calendar two-way sync.
- Drag-and-drop calendar with resource management
- Automated email & SMS appointment reminders
- Public booking page for client self-service
- Google Calendar two-way sync
Clinical & Treatment Tools
End-to-end treatment workflow from consultation to post-care review, with digital consent, injection mapping, and prescription management.
- Treatment session wizard — consultation to review
- Injection mapping with visual face diagrams
- Digital e-signed consent forms & medical questionnaires
- Prescription management & clinical product tracking
Governance Audit Framework
19 CQC-mapped audit modules with real-time compliance dashboard. Every completed audit is timestamped, signed, and inspector-ready.
- 19 audit modules mapped to specific CQC regulations
- Risk register with ISO 31000-aligned lifecycle states
- Incident reporting, complaints & full audit trails
- Document control with version history
Stock & MHRA Alert Matching
A live asset register with batch numbers, expiry dates and RAG low-stock alerts — automatically cross-checked against incoming MHRA device safety alerts. When a national alert lands, you instantly know whether it touches your shelf.
- Product register with batch numbers, expiry dates & supplier
- RAG scoring for low stock and approaching expiry
- MHRA / GOV.UK device alerts pulled in automatically
- Each alert checked against live stock, signed & timestamped
Training & LMS
Built-in Learning Management System with video modules, competency assessments, and auto-logged CQC evidence — all in one platform.
- Video modules, questionnaires & competency assessments
- Auto-logged completions timestamped against staff records
- CQC-ready training evidence in seconds
- Partner content publishing — licence your own modules
AI-Powered Intelligence
AI health analysis, genetic report generation, risk assessment suggestions, and voice-to-text transcription — embedded throughout every module.
- AI health trend analysis & personalised recommendations
- Genetic report generation with healthspan visualisations
- Voice-to-text dictation & AI-generated clinical notes
- CQC & VAT compliant note templates — pre-built and auto-populated
Two-Way Portal Messaging
Secure two-way messaging between your team and clients — threaded conversations, read receipts and file attachments, all inside the staff and client portals. No WhatsApp, no personal numbers, fully auditable.
- Staff ↔ client threaded conversations
- Read receipts & message history per client
- Attachments & priority flags
- Fully logged for governance & audit trail
Two-Way SMS
Real two-way SMS with your clients — send reminders, confirmations and broadcasts, and receive their replies straight back into a live chat thread in the app. Powered by Twilio, in daily production use, with delivery tracking and per-message cost visibility.
- Inbound client replies land in a live SMS chat thread
- Automated reminders, confirmations & clinic-wide broadcasts
- Twilio delivery status & per-message cost tracking
- Announcement banners & notification centre
Analytics & Wellness
Business intelligence dashboard, PROM outcome tracking, nutrition management, health goals with gamification, and scheduled report generation.
- KPI dashboard — growth, revenue & treatment analytics
- Healthspan reports & genetic visualisations
- PROM questionnaires & outcome tracking
- Nutrition management with AI meal plan generation
AI agents working inside every section
INTENTIQ doesn’t just store your data — a team of specialist AI agents actively watches over each area of governance, spotting gaps and doing the legwork for you. No other clinic platform ships intelligence like this.
Compliance Assistant
Monitors your compliance items, answers questions, and helps with documentation — tracking checklists, training, audits, HR records and safety notices. Generates charts from your recorded data on demand.
Document Control Agent
Automatically scans governance documents, extracts metadata, maps each to the relevant CQC requirement, and maintains a fully CQC-compliant document control register — no manual filing.
Hazard Assistant
Assists with creating and managing workplace hazards aligned to CQC Regulation 12. Analyses your risk register to identify and suggest hazards with appropriate controls and risk assessments.
Risk Monitoring Agent
AI-powered risk governance that monitors incidents and guides each risk through a structured lifecycle — with hard governance gates and domain-specific constraints so nothing slips.
Staff Profile Assistant
Helps manage staff profiles, HR records, training and compliance tasks — keeping every team member’s governance record complete and inspection-ready.
Training Compliance Agent
Automates training compliance: tracks mandatory training completion, sends reminders for overdue assignments, and manages certification renewals automatically.
Staff HR: every staff record an inspector asks for, in one place
Schedule 3 of the CQC regulations lists eight pieces of information you must hold for everyone you employ, from proof of identity and a DBS certificate to a full employment history with gaps explained. In most small clinics they are spread across emails, folders and memory. The Staff HR module keeps them on each person’s record, with expiry and review dates that flag themselves before they lapse.
Profile & identity
Role, department, start and review dates, address and emergency contacts, with each clinician’s authorised scope of practice on record.
- Role badges from administrator to contractor
- Scope of practice held on the profile
- Profile photo stored privately
Right to work & DBS
The pre-employment checks Regulation 19 and Schedule 3 ask for, held against the person rather than in a folder.
- DBS level, certificate number and expiry, verified by a manager
- Identity, conduct and good character checks
- Health capability and continuing fitness declarations
Qualifications & registration
Every qualification with its certificate, institution and registration details, plus contracts, job descriptions, references and induction.
- NMC, GPhC and HCPC numbers recorded
- Revalidation dates tracked
- Employment history and role assurance profile
Performance & development
Appraisals with competency ratings, probation and return-to-work reviews, and development plans that carry their own evidence.
- Five-domain personal development plans
- Prescribing audits with case review and reflection
- Staff goals marked on track, at risk or behind
Training & CPD
A training matrix split into mandatory, clinical, digital and prescribing, alongside each person’s CPD portfolio.
- CPD with evidence and reflective records
- Skills gap analysis against role requirements
- Peer supervision records
Day to day
The working record of each team member, in the same place as their compliance file.
- Timesheets with anomaly checks
- Holiday, sickness and return to work
- Disciplinary and grievance records, kept confidential
Confidential HR records such as sickness, disciplinary and grievance notes stay access-controlled and are never shared outside the clinic. The module helps evidence Regulations 18 and 19; the checks themselves remain the clinic’s responsibility.
Dermatology
Structured skin assessment, longitudinal lesion tracking, and safety-netting that does not rely on memory. Aesthetic and wellness clinics increasingly see skin that needs more than a treatment plan — a mole that has changed, a plaque that is not settling, a patient who wants reassurance. This module gives clinicians a proper record for that work, and gives the governance lead the evidence trail it produces.
Fitzpatrick skin phototyping
Record and date each patient’s Fitzpatrick type, with the assessing clinician captured against it. It sits on the patient’s health record, so laser, IPL and peel settings are chosen against a documented phototype rather than a judgement made in the room.
- Type and assessment date held on the health record
- Assessing clinician attributed
- Informs laser, IPL and peel parameters
Structured lesion register
Every lesion gets its own record and its own reference — site, laterality, precise location, morphology, dimensions, colour and border description, dermoscopy findings, patient-reported symptoms and a working clinical impression.
- Full ABCDE screen built in
- Individual reference per lesion
- “Has this changed since last year?” is answerable from the record
Clinical photography per lesion
Photographs attach to the individual lesion, each stamped with its capture date and body site, so change over time reads as a sequence rather than a folder of loose images.
- Capture date and body site stamped on every image
- Held in private storage
- Viewable only by signed-in staff
Validated outcome measures
PASI severity scoring and validated dermatology quality-of-life measures, captured over time alongside the patient’s other health metrics — so severity and quality-of-life trends chart against treatment rather than sitting in isolation.
- Scored repeatedly, not once
- Charts alongside other health metrics
- Trends visible against treatment
Review dates that chase themselves
Set a review date and the platform tracks it. Overdue reviews are surfaced to the assessing clinician automatically each week, with suspected-cancer two-week-wait cases raised as high priority.
- Weekly automatic surfacing of overdue reviews
- Two-week-wait cases escalated
- Reminders re-arm if a date moves, and stop once actioned
Closed-loop referral tracking
Log the referral, its urgency — routine, urgent or two-week-wait — where it went, and crucially the outcome that came back. Referrals stop being a dead end in the notes.
- Urgency recorded against every referral
- Destination and outcome captured
- Loop closed, not left open
Evidence for the governance file
Structured, timed, attributed records with photographic corroboration, documented safety-netting advice and demonstrable follow-up on abnormal findings. The module does not produce a compliance claim — it produces the underlying evidence an inspector asks to see.
- Timed and attributed by default
- Safety-netting advice documented
- Follow-up on abnormal findings demonstrable
Per-tenant switch
Dermatology is enabled per clinic. Switch it on for the sites that offer skin services and leave it off elsewhere. All records are isolated to the owning clinic.
- Enabled per clinic, not globally
- Records isolated to the owning clinic
- No change for sites that do not use it
Capabilities no competitor offers
Six features unavailable anywhere else at any price point in the UK clinic-management market.
Stock-to-MHRA Alert Matching
Incoming MHRA device safety alerts are automatically checked against your live stock by batch number — with a signed, timestamped record of the check. No competitor closes this loop between national alerts and your actual shelf.
Governance Audit Framework
19 CQC-mapped audit modules with real-time compliance dashboard. No competitor integrates governance auditing at this depth — or maps each audit directly to a specific CQC regulation.
Partner Training Repository
Build, publish, and licence your own compliance training modules to an entire clinic portfolio. A standalone commercial model no other platform enables.
CQC & VAT Compliant Note Templates
Three pre-built clinical note templates mapped to CQC Reg 17 and HMRC VAT exemption requirements. Unique in the UK market — no competitor ships compliance-tagged documentation templates.
Multi-Tenant Clinic Network
One platform, multiple clinics — each with fully isolated data, branding, and compliance records. Built for multi-site clinic groups and franchise models from the ground up.
Injection Mapping & Product Traceability
Visual face and body mapping with product batch tracking, lot numbers, and dose documentation linked directly to the patient record and consent form.
Built-in Learning Management System
Video training modules, competency assessments, and auto-logged CQC evidence — all within the platform. Staff training compliance tracked automatically against each individual’s record.
47 automated actions. Zero manual steps.
Intentiq does not just store data — it acts on it. Every module contains intelligent automation that triggers on clinical events, compliance deadlines, and patient milestones — without manual intervention.
Incident & Complaint automation, done for you
Log an incident or complaint and INTENTIQ acts on it — the two most inspection-critical workflows, automated end to end.
📝 Incident pathway
Auto-creates the patient clinical note, updates the Risk Register on moderate+ harm, notifies managers by app & email, and flags Duty of Candour / CQC-notifiable cases (Reg 18, Reg 20) on the Governance Alert Board — with corrective actions tracked to completion.
📋 Complaint pathway
Forces escalation screening at intake, red-flags ongoing risk, auto-flags CQC-notifiable & critical complaints and Duty of Candour thresholds, enforces RAG response times and 24h acknowledgement, and captures CAPA at closure.
Your evidence, written the way an inspector reads it
Open any completed audit and INTENTIQ shows a five-step evidence trail — audit completed, findings identified, actions taken, effectiveness verified, improvement demonstrated. One click writes the inspector-ready paragraph, per audit or across every audit for a single regulation.
📝 Per-audit narrative
The Evidence Story card reads that audit’s findings, actions, outcome and compliance score, then writes a 3–5 sentence CQC-ready paragraph you can copy straight into governance reports or board papers.
📊 Per-regulation narrative
Filter Compliance Reports by regulation — say Reg 12, safe care and treatment — and generate a 4–8 sentence summary across up to 15 audits, including where evidence gaps remain.
The AI doesn’t invent data — it reads your real audit records. Where a step is incomplete, it tells you what would strengthen the evidence.
Closure isn’t the end of a safeguarding concern
Every safeguarding record now runs the full eight-step journey — concern, protect, report, respond, learn, act, review, safer practice. Most systems stop at “reported”. INTENTIQ carries the concern through a structured Learn → Act → Review loop, so the improvement is captured at the time rather than reconstructed months later.
💡 Learn → Act → Review
Captures new risks, service gaps and training needs; records the actions taken against a structured checklist — care plans, risk assessments, training, staffing, policy; then sets a review date and records whether safety actually improved, as Yes, Partially or No, with a named reviewer.
📋 Nothing slips quietly
Each incident carries a review badge on the list itself — Review Due, Review Overdue or Reviewed ✓ — so a governance lead spots an open loop without opening a file. The report view opens with a step-progress indicator showing exactly which stages are complete.
Every clinic can show the prescription
Far fewer can show what happened next. INTENTIQ records the full weight-management chain — screen, consent, prescribe, dispense, titrate, review, outcome. Most systems are strong to “dispensed” and go quiet after it, which is precisely where an inspection goes.
💊 Built for GLP-1, not bolted on
A dedicated consent form for tirzepatide, semaglutide and liraglutide — fourteen contraindication checks including MEN 2, thyroid history and pancreatitis, BMI recorded at consent and tracked over time, dose reminders by SMS, dose-escalation acknowledgement, cold-chain consent and dual signatures. Select a weight-management procedure in the treatment wizard and the correct form is presented automatically.
⚖️ The right registration, first time
Most clinics adding weight-loss injections assume they need CQC registration for “services in slimming clinics”. Often they do not — that activity applies where prescribing is by or under the supervision of a registered medical practitioner, at a physical location. Nurse and pharmacist prescribers fall under treatment of disease, disorder or injury instead.
Encrypted prescriptions to the pharmacy
Send a prescription to the dispensing pharmacy as an encrypted, password-protected file through a secure link. The password is given to the pharmacy over the phone, never in the same message as the link, so anyone who intercepts the email alone cannot open the prescription.
🔒 Secure link, 3-hour expiry
The pharmacy receives a secure link to the encrypted prescription. The link stops working after 3 hours, so patient data does not sit open in an inbox.
📞 Password by phone
The clinic reads the password to the pharmacy by phone. The link and the key travel on two separate channels, never together.
Ready for the framework that hasn’t landed yet
CQC is replacing its quality statements with sector-specific frameworks built on Key Lines of Enquiry. All 26 KLOEs are now live inside INTENTIQ — with their topic areas and their full four-level rating descriptors, so you can read in CQC’s own words what separates Good from Requires improvement.
📚 The whole framework, not a summary
Twenty-six KLOEs across Safe, Effective, Caring, Responsive and Well-led. Two hundred and sixty-three discrete requirements drawn from the “Good” descriptors, each linked to the INTENTIQ modules that already hold the evidence — risk register, training matrix, consent forms, clinical notes, peer supervision and more. Click the KLOE, land on the record.
🔍 What inspectors actually wrote
We read 186 published inspection reports for clinics like yours and extracted every action a provider was told to take — 120 distinct findings after de-duplication, each tagged to the regulation behind it. Self-assess against every one before anyone visits. Good governance and safe care dominate, followed by training and record keeping.
Note: this is CQC’s draft framework (V6.0) and is not yet in force. We built to the draft on purpose — so you are ready before it lands, not after.
See exactly what your CQC inspection evidence looks like
Every regulation scored, evidenced and gap-flagged — the live CQC Key Regulations Compliance Matrix, exportable as a dated audit-evidence document.
Ready to see it live?
Book a full platform walkthrough — clinical tools, AI features, Governance Audit Framework, and partner model in one session.
Looking specifically for CQC compliance software for aesthetic clinics? See how INTENTIQ scores your readiness live.
Skin Clinic
Structured skin assessment with the grading scales clinicians already recognise, so a plan is justified by a documented baseline rather than a subjective impression.
Recognised grading scales
Glogau photoageing type, acne IGA and GAGS scores, MASI for melasma and erythema severity are recorded alongside oiliness, sensitivity and hydration.
- Glogau, IGA, GAGS, MASI and erythema severity
- Oiliness, sensitivity and hydration captured with them
- The plan is justified by a documented baseline
Prescribed regimens, step by step
Homecare is captured step by step for morning, evening and weekly use, with active ingredients, strengths, SPF advice and retinoid titration.
- Morning, evening and weekly steps held separately
- Actives, strengths, SPF advice and retinoid titration
- Tolerance and adherence tracked at review
Every session, with its settings
Treatment courses log each session with device settings, depth or fluence, passes, the immediate reaction and downtime.
- Device settings, depth or fluence, passes
- Immediate reaction and downtime recorded per session
- Gated by Fitzpatrick type and patch-test status
Photography that evidences change
Dated photographs attach to each consultation and each course, held in private storage, so change over time is evidenced rather than recalled.
- Attached to the consultation and the course
- Held in private storage
- Change over time is evidenced, not recalled
Laser Clinic
Optical radiation governance and dosimetry in one record — the safety chain MHRA guidance expects for Class 3B, Class 4 and IPL, with every exposure logged in full.
Device, local rules and named roles
Each course captures the device, manufacturer, class and wavelength, the local rules in force, and the named LPA, LPS and authorised user with their Core of Knowledge date.
- Device, manufacturer, class and wavelength
- Local rules in force recorded against the course
- Named LPA, LPS and authorised user with CoK date
Enforced before treating
Pre-treatment screening covers eyewear specification, controlled-area checks, photosensitising medication and recent UV exposure.
- Eyewear specification and controlled-area checks
- Photosensitising medication and recent UV exposure
- Test-patch status and expiry enforced before treating
Every exposure, in full
Fluence, pulse duration, spot size, frequency, passes, pulse count, cooling method, epidermal endpoint and any adverse event are logged per exposure.
- Fluence, pulse duration, spot size, frequency
- Passes, pulse count and cooling method
- Epidermal endpoint and any adverse event
Surfaced, not discovered
Incomplete safety records surface on the record itself rather than waiting to be discovered at audit.
- Incomplete safety records flagged in place
- Seen while the patient is still in front of you
- Not left to be found at audit
Hair Transplant Clinic
Assessment through to matured growth, fully accounted for — staged diagnosis, a complete operative record, and growth reviews that run to twelve months.
Classified and quantified
Diagnosis is staged with Norwood-Hamilton or Ludwig, supported by donor density, donor quality, hair calibre and texture, scalp laxity, miniaturisation percentage and trichoscopy findings.
- Norwood-Hamilton or Ludwig staging
- Donor density and quality, calibre, texture, scalp laxity
- Miniaturisation percentage and trichoscopy findings
Expectations on the record
Expectation and psychological screening, the cooling-off explanation and a recorded suitability outcome sit with the assessment.
- Expectation and psychological screening
- Cooling-off explanation documented
- Suitability outcome recorded, not implied
Grafts accounted for
Technique, the named surgeon and GMC number, delegated technician tasks, anaesthetic volumes, and graft counts extracted, implanted and transected — with the transection rate derived automatically.
- Named surgeon with GMC number, delegated tasks logged
- Grafts extracted, implanted and transected
- Transection rate derived automatically
- Follicular-unit breakdown, implantation density
- Graft out-of-body time and holding solution
One month to twelve
Staged reviews at one, three, six, nine and twelve months track growth estimate, shock loss, donor appearance and satisfaction.
- Reviews at 1, 3, 6, 9 and 12 months
- Growth estimate, shock loss, donor appearance, satisfaction
- Dated photographs held privately throughout
Shared across all three modules
The same controls apply to each of the three, and to every module on the platform.
Signed URLs only
All clinical photography goes to private storage and is viewed only through signed URLs by signed-in staff.
- Private storage, never a public URL
- Viewed through signed URLs by signed-in staff
Per tenant and per client
Every module is separately switchable per tenant and per client record, and all data is tenant-isolated.
- Enabled per clinic and per client record
- All data isolated to the owning tenant
Colour-blocked status
List views use colour-blocked status so outstanding patch tests, overdue reviews, safety gaps and adverse events read at a glance.
- Outstanding patch tests and overdue reviews
- Safety gaps and adverse events surfaced in the list
Prescribing Safety Checks
Every prescription checked before it is issued. INTENTIQ screens every prescription against the patient’s own health record, cross-checks allergies, current medicines and active conditions automatically, and will not let the prescription be issued until the prescriber has reviewed and signed off the findings.
Checked against the patient’s own record
Allergies, current medications and active diagnoses are cross-checked the moment a prescription is drafted, and every risk is graded with a recommended action.
- Screening against recorded allergies, medicines and diagnoses
- Risks graded high, moderate, low or informational
- Each risk carries a recommended action, not just a warning
Nothing issued without sign-off
The prescription is blocked until the clinician has reviewed and acknowledged the findings, and the reasoning is captured whenever a prescriber proceeds anyway.
- Prescribing blocked until findings are reviewed and acknowledged
- Clinical reasoning captured when proceeding despite a flag
- A permanent, timestamped safety record attached to every prescription
Why it matters — prescribing safety is one of the first things an inspector asks about. INTENTIQ makes the check unavoidable, and provides the evidence that it happened.
Clinical Letters & Referrals
Professional correspondence in minutes, not evenings. Referrals, GP notifications, discharge summaries and treatment summaries are written, tracked and closed off inside INTENTIQ, with AI drafting the first version from the patient’s own record.
Drafted from the record, reviewed by a clinician
Referral, two-week-wait, GP notification, discharge and treatment summary letters, each drafted from the patient’s history and treatments and always clinician-reviewed before it leaves.
- Referral, two-week-wait, GP notification, discharge and treatment summaries
- AI-assisted first drafts built from the patient’s own history
- Suspected skin cancer referrals raised straight from the lesion register
- Recipient details, urgency marking and a copy-to-patient option
Tracked until someone answers
A letter is not finished when it is sent. Draft, finalised and sent statuses are held with the send method, and the outcome or reply is logged against the letter itself.
- Draft, finalised and sent statuses, with the send method recorded
- Outcomes and replies logged against the letter
- Nothing is left sitting unanswered
Why it matters — urgent referrals are only safe if they are chased. INTENTIQ tracks the reply, not just the letter.
Loyalty, Referrals & Offers
Reward the patients who bring you the next one. A complete patient rewards engine: points for spend, a referral scheme that rewards both sides automatically, and promotional offers with proper controls.
Word of mouth, measured
A configurable points programme and a unique shareable referral code for every patient, with the referral tracked from first mention through registration to first treatment.
- Earn rate, point value, welcome bonus, expiry and minimum redemption
- A unique shareable referral code for every patient
- Tracked from first mention to registration to first treatment
- Rewards issued automatically to both the referrer and the new patient
- A full points ledger — every award, redemption and adjustment, with who and why
Offers that do not leak
Percentage, fixed amount, free item or bonus point offers, each with the date windows and usage limits that stop a code spreading further than intended.
- Percentage, fixed amount, free item or bonus points
- Date windows, total and per-patient usage limits
- Minimum spend and new-patient-only rules
- Automatic eligibility checking at the till, every redemption logged
Why it matters — word of mouth is the most valuable channel in aesthetics. This measures it, rewards it, and stops discount codes leaking.
Reviews & Reputation
More five-star reviews, and early warning on the rest. INTENTIQ asks for reviews at the right moment, on the platform you choose, and routes unhappy feedback inwards rather than online.
Your platform, your wording
Requests go by email, SMS or are logged in person, pointing at whichever platform you use, with a suggested wait time after treatment so they land when patients are happiest.
- Review requests by email, SMS or logged in person
- Google, Trustpilot, Facebook, Doctify or your own platform
- Fully editable email and SMS templates with automatic personalisation
- Suggested wait time after treatment
Low ratings reach you first
Ratings are recorded against the patient and the treatment, you can publish the clinic’s reply from inside the system, and a low rating is escalated rather than left to sit.
- Ratings and reviews recorded against the patient and the treatment
- Publish your clinic’s reply from within the system
- Low ratings flagged automatically and escalated by email
- Linkable to a formal complaint for investigation
Why it matters — reputation and patient safety are the same conversation. A poor review is feedback — INTENTIQ makes sure it reaches you before it reaches Google.
All four modules are multi-clinic ready, use each clinic’s own branding, currency and message templates, and inherit INTENTIQ’s audit trail and role-based access as standard.